What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Each time I have to go in for cleaning, cking, repairs I am treated as tho I am only customer. They know me show concern for my needs and handle any solution that is available in the office. When device needs to be sent in they are clear about what...

Ann Boettcher, on Google

Been going here for years, always take time, answer questions, helpful, service is superb. Free checkups.Staff is AWESOME 👍.

Jan Shelton, on Google

I am very happy with my experience at Hearing aid Institute. Very knowledgeable and kind people. They have taken care of all my hearing issues. Great Job

Joseph Pehan, on Google

I was tested with a deep evaluation. I was able to see the inside of my ears. The technician was very gental with my ears. My questions were answered with new information from the last decade the service was excellent.

Xavier Mercado, on Google

The personnel are ALWAYS ready to help in any way possible. I no longer live in the area but I did reach out to them recently and was treated like a valued customer. They solved my problem (above and beyond expectations) with exceptional kindness and consideration. I would recommend anyone...

Joyce Ziegenhagel, on Google

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