What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

HAI in Great Falls are awesome! Great people, great customer service. I greatly appreciate their service and love my hearing aides

Dale Gilbert, on Google

Customer service is more than one could ever imagine. Staff is always pleasant and more than happy to listen to and help you with any and all concerns you might have. My first visit with them was in 1210 and I have been signing praises for years. Autumn and Melissa...

Sam Harris, on Google

Great place! Everyone was very friendly. Appointment was made easily and my visit was quick but thorough. I highly recommend them.

E Car, on Google

I was happy with doing business here. Didn't learn anything I didn't already know but I am trying there 45 day free trial. It's a fair price. I get the hearing aid next monday so see how good it is as I do have major hearing loss.

Wes Clements, on Google

I went in with a hearing aid that was not working I purchased in another state. Autumn and Melissa greeted me like an old friend and they checked to see if my aid could be repaired. It could not so I made an appointment. They got me right in to...

Tom Ellis, on Google

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