Our Staff

Melissa Greenwood

Melissa Greenwood

Audio Technician

Hi I’m Melissa, but you can call me Missy. I am a native Montanan, proudly born and raised in Great Falls. I’ve worked with the geriatric community in some capacity since 1987. In 2007 I was offered the amazing opportunity to work for Hearing Aid Institute. Knowing from my experience how hearing aids improve people’s lives, I jumped at the chance to work in this industry. I did leave for a couple of years but now I’m back, and I am tremendously excited, eager and committed to saving hearing lives. I love the fact that we are restoring quality of life to our clients through our NuEar instruments, products and most importantly our service. In my off time, I am very fortunate to share my life with my best friend and awesome hubby Richie and our blended family of 4 wonderful kids and 9 phenomenal grandchildren that keep us very busy! And we love every minute of it!

Autumn Schrock

Autumn Schrock

Patient Services Coordinator

Hi I’m Autumn, Even though I wasn’t born here I consider myself Montanan. I was raised in Great Falls basically my whole life. I joined the Hearing Aid Institute family in January of 2015. I fully enjoy my job. I love working with and helping such amazing patients. In my spare time I love spending time with my wonderful husband and my two beautiful Children. Together we enjoy camping, fishing and hunting, basically anything outdoors.

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Customer Reviews

Staff is terrific! These people stand behind what they sell. Follow-up and service is scheduled as part of the purchase of aids, and they are always available to troubleshoot as needed.

Deborah Hanson, on Google

These ladies are very helpful, very friendly and very accommodating! In fact, we’d say they’re “THE BEST”!

Laura Karges, on Google

Have had good service, can hear much better with these new aids

Ted Kelly, on Google

I appreciated the friendliness and professionalism. I will be back.

Dave Olson, on Google

Each time I have to go in for cleaning, cking, repairs I am treated as tho I am only customer. They know me show concern for my needs and handle any solution that is available in the office. When device needs to be sent in they are clear about what...

Ann Boettcher, on Google

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