Our Staff

Melissa Greenwood

Melissa Greenwood

Audio Technician

Hi I’m Melissa, but you can call me Missy. I am a native Montanan, proudly born and raised in Great Falls. I’ve worked with the geriatric community in some capacity since 1987. In 2007 I was offered the amazing opportunity to work for Hearing Aid Institute. Knowing from my experience how hearing aids improve people’s lives, I jumped at the chance to work in this industry. I did leave for a couple of years but now I’m back, and I am tremendously excited, eager and committed to saving hearing lives. I love the fact that we are restoring quality of life to our clients through our NuEar instruments, products and most importantly our service. In my off time, I am very fortunate to share my life with my best friend and awesome hubby Richie and our blended family of 4 wonderful kids and 9 phenomenal grandchildren that keep us very busy! And we love every minute of it!

Autumn Schrock

Autumn Schrock

Patient Services Coordinator

Hi I’m Autumn, Even though I wasn’t born here I consider myself Montanan. I was raised in Great Falls basically my whole life. I joined the Hearing Aid Institute family in January of 2015. I fully enjoy my job. I love working with and helping such amazing patients. In my spare time I love spending time with my wonderful husband and my two beautiful Children. Together we enjoy camping, fishing and hunting, basically anything outdoors.

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Customer Reviews

Very friendly, informative and helpful. Great service!! Thank you.

John Sult, on Google

Autum was very helpful and showed me how to clean my hearing aids and invited me to come in for adjustments or anything else as needed.

Tom And Charlotte Ellis, on Google

Autumn and Mellissa rushed to help my 93 yr old Mom get her first hearing aids before she flew out of state to be with family. They were kind , patient and very knowledgeable. The hearing aids truly changed Mom’s life for the better! We wish we would have gone...

Trudy Walker, on Google

Very professional and helpful staff. Answered all my questions about hearing aids. I would recommend them to friends and family.

Diane Hausmann Vincent, on Google

I went and had a good visit with the people. They helped me today, and we were able to get additional service from the Audiologist online immediately. We also scheduled some follow-up in a couple weeks; I thought that was pretty good!

Carley Robertson, on Google

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